Service Level Agreement Tokopedia

(5) The service recovery paradox to which www.customerthermometer.com/customer-retention-ideas/the-service-recovery-paradox/ has been accessed. After a few days, I was disappointed with the product because its monthly limit was different from the offers at first. Soon after, I confirmed the migration to my old friend who works at this telecommunications company. It explained that the availability of the monthly data service was not complete. Almost half of the data limit I receive each month is used for entertainment purposes. The validity of this information was also taken care of after I confirmed their customer service on Twitter. I believe that the telesales manager provides the false information about the product I used. As a loyal customer, of course, I was disappointed to have bought the cat in the bag. The elasticity and configurability of infrastructure is part of the reason people are moving applications to the cloud. Your services must be manageable at all times to gain this benefit. Oracle offers management SLAs to ensure you can manage, monitor, and modify resources.

A Web Service Level Agreement (WSLA) is a standard for monitoring compliance with Service Level Agreements for Web services. Authors can specify the performance assigned to a web service application, the desired performance goals, and the actions to take if performance is not achieved. FP7 IRMOS also looked at aspects of translating application-level SLAs into resource-based attributes to bridge the gap between customer expectations and cloud provider resource management mechanisms. [14] [15] The European Commission presented a summary of the results of different research projects in the field of ASAs (from specifications to control, management and implementation). [16] Proactive, Tokopedia`s user recovery team contacted users after the case analysis was carefully prepared. First, the URT team invited him to another discussion in one place. However, the user refused to do so because he was not in good health, so the URT team asked him for permission to go directly to his home and he agreed. The URT team came to his house and talked a lot about his problem, Mr. Cat makes some suggestions for Tokopedia because he knows more about the e-commerce sector. This is the right time for Tokopedia to gather a lot of feedback from Mr. Cat to improve our products and services to create the best customer experience. One of his suggestions is to make customer service focus not only on the standard way of working (SOP), but also to prioritize a good customer experience, because once the customer is satisfied, there is a chance to be loyal.

At that time, the URT team turned to Mr. Cat and apologized for all the bad experiences. Finally, the URT team gives him special goods, not just one, but a lot to keep him loyal as a Tokopedia user. The main point is to create a new layer on the network, cloud or SOA middleware, capable of creating a negotiation mechanism between service providers and consumers. For example, the EU-funded Framework 7 research project SLA@SOI[12], which investigates aspects of multi-tier, multi-vendor SLAs within service-oriented infrastructure and cloud computing, while another EU-funded project, VISION Cloud,[13] has delivered results for content-oriented ASAs. The underlying advantage of cloud computing is that of shared resources that are supported by the underlying nature of a common infrastructure environment. Therefore, SLAs span the entire cloud and are offered by service providers as a service-based agreement and not as a customer-based agreement. . . .